Lexus: 11 years at the top of J.D Power

Lexus has been named the highest ranking manufacturer for the 11th consecutive year – in the 2011 J.D. Power and Associates study, in association with What Car? UK Vehicle Ownership Satisfaction Study. The Lexus IS achieved the highest overall score, with the RX third ranked overall. Lexus said: "It is getting to be a habit, but a good one. The results show that Lexus continues to lead the field, a position it has held from the first year it was eligible for consideration. Furthermore, the IS executive saloon achieved the highest overall score – the third time the model has achieved this." Jim Holder, What Car? Editor, said: “Lexus’s achievement is remarkable. Eleven years at the top of Britain’s most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind.” Richard Balshaw, Lexus Director, said: “We are delighted and immensely proud that Lexus has retained its number one position. It’s a great reward for the teams at our Lexus centres across the country,who work unstintingly to deliver the best possible service to our customers. Great products and great people are the key to success and we will continue to raise our standards to beyond the expectations of our customers. Our model range is also extending in new directions, notably with the full hybrid CT 200h which has had an immediate impact on the luxury hatchback market.” This year’s survey canvassed the opinions of 16,840 owners of vehicles that were on average two years old. Quite a remarkable achievement, and you can read about two fabulous Lexus motors, the V8 IS-F and V8 hybrid LS600h in this month's Road Magazine at http://issuu.com/roadonlinemagazine/docs/road_15.